FAQ

Frequently Asked Questions

We will need the borrowing entity’s last two year’s profit & loss statement and balance sheets.

From July to December we will accept your previous 2 year’s financial statements. For example, we will accept June 2013 & June 2014 financial statements for applications received in September 2015. For commercial finance applicants, please note that we may ask for more information such as management accounts or recent BAS if appropriate.

Please provide your current address in the application form and a note with your new address with anticipated moving date.

Please provide your current address in the application form, your previous address also and let us know when you moved. We may need you to provide other proof of address such as copies of utilities bills (e.g. energy or phone).

The Kubota dealer cannot deliver the machine to you until we say so. Before that, we have to assess your finance application and be satisfied with your supplied information. We will endeavour to respond to your request as quickly as possible providing we have everything we need. To avoid delays, please make sure that you use our checklists at the end of the application form.

If you have any questions regarding you application, please call our customer service team on:

– Phone: 1800 225 990 Option 1
– Email: customerservice@kafinance.com.au

We are committed to protecting your privacy and the confidentiality of your personal and credit information. In handling your credit information, we are bound by, and comply with, the Privacy Act 1988, the Australian Privacy Principles (APPs) and the Credit Reporting Privacy Code (Code).

Once you’ve taken delivery and your contract has commenced, we are unable to make significant changes to your contract like increasing the amount for additional equipment. However, you may be able to payout the existing contract and we would reassess a new application with the additional attachment. Please note that there may be higher NSW mortgage duty payable for NSW customers (if applicable).

Please contact our account management team for more details on:

– Phone: 1800 225 990 Option 4
– Email: accountmgmt@kafinance.com.au

Please inform us of the new banking account details as soon as they change to avoid a regular repayment being dishonoured and you being charged a dishonour fee. You will need to complete a new Direct Debit form. Please contact the account management team on the details below and we’ll send out a new form for you to complete and send back. The updated banking details must be for an account under the same name as the customer name on the finance contract.

– Phone: 1800 225 990 Option 4
– Email: accountmgmt@kafinance.com.au

Please contact the account management team with details of the change on:

– Phone: 1800 225 990 Option 4
– Email: accountmgmt@kafinance.com.au

If the date your repayment is due is not a business day, the payment will be made on the next business day. “Business day” means any day we are open for business in Victoria.

Yes. You can do this in three ways:

1. You can increase your Direct Debit amount for the remainder of the term to speed up the repayment of your contract. Please call or email us on the contact details below with the heading ‘Permanent DD Increase’ and the amount you’d like to pay.

2. You can make a one off payment in addition to your standard installment by instructing us to directly debit the account from which we take your regular repayments. Please call or email us on the contact details below with the heading ‘One Off DD Payment’ and the amount you’d like to be debited.

3. You can make a one off payment in addition to your standard installment by paying direct into our account at any National Australia Bank branch, or EFT using the following details:

– Bank: National Australia Bank
– BSB: 083 – 054
– Account No: 184371737
– Reference No: [your contract number]

Contact the Account Management Team on:

– Phone: 1800 225 990 Option 4
– Email: accountmgmt@kafinance.com.au

No, the regular payments we have agreed must be maintained. However, by consistently paying additional amounts, you will shorten the term of the agreement and interest charges will be less (if applicable).

We do not charge any fees for extra payments or paying out the contract early.

If you would like to pay your contract out early, please contact the account management team on the contact details below with the intended payout date. They will provide you with a payout quote based on the date provided and with details on how to pay.

Contact the Account Management Team on:

– Phone: 1800 225 990 Option 4
– Email: accountmgmt@kafinance.com.au

While there is still money owing under your finance contract with us, you cannot do this without our consent. We do not allow someone else to take over your loan repayments. You will need to pay out your contract before you can sell the equipment.

Please contact the account management team on the contact details below with the approximate date. They will provide you with a payout quote based on the date provided and with details on how to pay.

Contact the Account Management Team on:

– Phone: 1800 225 990 Option 4
– Email: accountmgmt@kafinance.com.au